Member Service Representative - Sub

Overview

Looking to pick up extra hours? Join our team!

As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed. We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that growth, you can build a great career here. In fact, most of our senior managers started at the front desk and worked their way up to roles such as GM, Regional Manager, and Regional Director with increasing salaries.

But it all starts at the front desk – where all of our Team Players are responsible for creating a positive member experience through superior customer service and cleanliness.

What are you waiting for? Apply today!

Essential Duties and Responsibilities

Provide an exceptional customer service experience by filling in for available shifts when needed.

Responsibilities include :

• Be on call to assist with shift coverage, as needed
• Check members into the system
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Detailed cleaning in all areas of the facility

Qualifications / Requirements

Physical Demands

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