Patient Access & Support Services Team Member

Job Description

Job Description

Patient Access & Support Services Team Member

About Us

Kinston Community Health Center (KCHC) is dedicated to providing high-quality, patient-centered healthcare to the people and families of our community. As a Federally Qualified Health Center (FQHC), we believe that access, compassion, and excellence are at the heart of every patient interaction. Our Patient Access & Support Services team plays a vital role in delivering that mission every day — from the first phone call to follow-up care coordination.

Position Summary

We are seeking organized, compassionate, and detail-oriented professionals to join our Patient Access & Support Services Department. Team members in this department are often the first point of contact for patients and play a key role in ensuring seamless access to care. Responsibilities may include answering phones, registering patients, scheduling appointments, verifying insurance, managing medical records, coordinating specialty referrals, and assisting patients with navigation of available services.

This is an excellent opportunity for candidates with strong communication skills, a passion for helping others, and a desire to grow within a healthcare setting.

Key Responsibilities

• Greet and assist patients in person and by phone with professionalism and empathy.
• Register patients accurately, verify demographic and insurance information, and collect payments.
• Schedule, reschedule, and coordinate appointments across various service lines.
• Manage and maintain medical records in accordance with HIPAA and organizational policies.
• Coordinate patient referrals, including scheduling with specialists, obtaining authorizations, and communicating updates.
• Provide education and support on sliding fee scales, patient assistance programs, and healthcare coverage.
• Scan, file, and retrieve clinical documents and respond promptly to records requests.
• Act as a liaison between patients, providers, and external organizations to ensure continuity of care.
• Participate in quality improvement initiatives and contribute to a culture of service excellence.

Qualifications

Education

Experience

Skills

Core Competencies

Knowledge, Skills, and Abilities

Physical Demands

Supervisory Responsibilities

Compliance Responsibilities

As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to :

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.