Major Litigation Unit Complex Claims Consulting Director

Major Litigation Unit Complex Claims Consulting Director

Consider taking the next step in your career at CNA Insurance as a Major Litigation Unit Complex Claims Consulting Director. This is an individual contributor role responsible for the direct handling and management of the most complex and highest exposure claims in our Major Litigation Unit. This position requires technical expertise in assessing risk and exposure to CNA insureds and the ability to present the evaluation and resolution plan to senior management. Interprets complex or unusual policy coverages and collaborates with coverage counsel. Strategically partners with defense counsel to manage litigation for the optimal claim outcome. Has national or company-wide scope of responsibility within the commercial claims department. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

Essential Duties & Responsibilities :

Performs a combination of duties in accordance with departmental guidelines :

• Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim / account, providing professional and timely claims services, and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers / claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim / accounts.
• Discovers and addresses subrogation / salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
• Maintains subject matter expertise and ensures compliance with state / local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.

May perform additional duties as assigned.

Reporting Relationship

Typically AVP or above

Skills, Knowledge & Abilities

Education & Experience :

In Illinois / New York / California, the average base pay range for the Complex Claims Consulting Director is $144,500 to $205,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.