Loyalty Card Supervisor - Borgata

Loyalty Card Supervisor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job :

As the Loyalty Card Supervisor, you will be at the forefront of providing exceptional service and creating memorable experiences for our loyal guests at the Players Club desk! Your leadership will ensure smooth front-line operations while fostering a welcoming atmosphere that keeps players engaged and excited. If you're passionate about building relationships and enhancing guest experiences in a vibrant casino environment, we want you to join our dynamic team!

The Day-To-Day :

• Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the company's short term and long-term profitability objectives
• Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
• Explain the loyalty program in detail and redeem guests' points for express comps
• Issue FREEPLAY and explain how to use it
• Evaluate members' status and issue complimentary amenities based upon established Company guidelines
• Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
• Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

The Ideal Candidate :

The Perks & Benefits :

Pay Rate :

The rate for this role is :

$22.50

Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!