Director of Operations

Job Description

Job Title : Senior Operations Director

Department : Operations

Reports To : CEO, Global Leadership

Position Summary

The Senior Operations Director oversees all aspects of manufacturing, warehouse management, and operational excellence to ensure seamless execution across the organization. This role provides strategic direction and hands-on leadership in production scheduling, supply chain coordination, warehouse operations, quality alignment, and global customer account management. The Director also drives process improvements, compliance, and cross-functional collaboration to support business growth and operational efficiency.

Key Responsibilities

Manufacturing

• Serve as Buyer / Planner for raw materials and packaging.
• Develop and manage production schedules.
• Coordinate personnel scheduling, including time-off requests and second-shift coverage.
• Optimize warehouse space utilization by coordinating material movements.
• Provide leadership on IRE Production projects.
• Review production batch records prior to Quality submission; review and approve specifications, batch records, and forms.
• Develop and implement new documentation (e.g., cleaning forms, discrepancy reports, material transfer forms, inventory adjustment / investigation forms, training logs).
• Create and update SOPs, including material disposal, production cleaning, and warehouse cleaning procedures.
• Act as primary liaison between Production and Quality to determine sample turnaround times, prioritize batch files, and align on project strategies.

HQ Warehouse Management

3PL Warehouse Management

Operations Leadership

Qualifications