Healthcare Customer Support Specialist

MAXIMUSLawrence, KS, United States

job_description.job_card.variable_hours_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Join Our Team as a Healthcare Customer Support Specialist!

Location : Lawrence, KS (On-site Position)

Starting Pay : $15.00 / hr plus potential bonuses of $1,000+!

If you have a passion for helping others and want to make a difference in their healthcare journey, look no further! Maximus is seeking dedicated Customer Service Representatives (CSRs) to assist individuals with navigating healthcare programs and benefits.

At Maximus, we pride ourselves on providing a supportive environment where you can grow your career while making a positive impact on the lives of vulnerable populations. Enjoy comprehensive training that equips you with the skills and knowledge needed for success from day one.

Why Join Us?

Competitive Compensation : $15.00 / hr base pay + 10% shift differential for evening and night shifts.

Earn bonuses over $1,000 for training completion and referrals!

Comprehensive Benefits : Enjoy company-paid medical coverage and other insurance options.

Invest in your education with tuition reimbursement.

Plan for the future with a 401(k) that includes company matching.

Take advantage of a generous Paid Time Off package that includes sick leave and 11 paid holidays.

Access wellness support resources and employee discount programs.

Flexible schedules designed to support your work / life balance.

Opportunities for career growth and professional development.

Engage in meaningful work—no cold calls, sales, or collections involved!

Essential Duties and Responsibilities :

Provide excellent customer service for routine inquiries via telephone, email, web chats, and written correspondence.
Utilize a computerized system for tracking inquiries, gathering information, and troubleshooting.
Maintain up-to-date knowledge of client regulations and policies.
Assist callers with online applications and electronic submissions to providers.
Document call logs and refer complex inquiries to the CSR Lead as necessary.

Minimum Requirements :

High School diploma or equivalent with at least 6 months of customer service experience.

Strong ability to communicate clearly and professionally in English.

Excellent interpersonal skills with the ability to manage simultaneous tasks efficiently.

Must be a team player willing to collaborate.

Complete required training and certifications as directed.

Willingness to work overtime and scheduled holidays as needed.

Please note that on-site attendance is a key requirement for this position to ensure effective collaboration, communication, and supervision. Remote work options are unavailable for the first year of employment until specific performance criteria are met.

Join a team that makes a difference! Maximus is an equal opportunity employer committed to diversity. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Apply today to start your rewarding career in healthcare support!

serp_jobs.job_alerts.create_a_job

Customer Support Specialist • Lawrence, KS, United States