HR Shared Services Specialist

Job Description

Job Description

Summary

Innovation Consulting is hiring an onsite HR Shared Services Specialist to deliver first-line HR support. You’ll resolve employee inquiries, process HR transactions, and uphold SLAs using modern HRIS tools (Oracle HCM / HR Help Desk preferred). This is a W-2 role with full benefits and an open-ended placement.

Key Responsibilities

• Serve as the first point of contact for HR questions : policy, benefits, leave (FMLA / LOA), employee data changes, system access, reports, and general inquiries (phone, ticketing, email, in person).
• Execute front-line HR transactions; triage and route / escalate to COE / HRBP / HRIS as needed; track to resolution.
• Meet / exceed SLAs for responsiveness, accuracy, and case closure; maintain clear, professional documentation.
• Maintain data integrity across HR systems; run standard and ad-hoc reports; conduct audits for compliance, security, and accuracy.
• Act as a power user / educator for HR systems (Oracle HCM / HR Help Desk preferred); recommend process and guided-learning improvements.
• Monitor ticket queues, categorize issues, and contribute to knowledge-base content.
• Conduct recurring audits and controls across Oracle HCM, AWSI, and SuperVision to ensure data integrity, security, and compliance; support ad-hoc reporting.
• Protect confidential information and comply with company policies and applicable regulations.
• Support additional HR operations tasks and projects as assigned.

Minimum Qualifications

Preferred Qualifications

Schedule & Onsite

Benefits

How to Apply

Apply via Loxo with a current resume. Candidates must be authorized to work on a W-2 basis; no C2C.

Equal Opportunity

Innovation Consulting LLC is an LGBTBE-certified, equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Skills / Keywords

HR Operations; HR Shared Services; HR Help Desk; Oracle HCM; HRIS; ServiceNow HRSD; Workday; Benefits Administration; FMLA; Leave Management; Ticketing; SLAs; Reporting; Data Integrity; Employee Experience; AWSI; SuperVision; Onsite