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IT Customer Relationship Manager

IT Customer Relationship Manager

Rose InternationalRichmond, VA, US
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Date Posted : 10 / 24 / 2025

Hiring Organization : Rose International

Position Number : 490487

Industry : Government / Staffing

Job Title : IT Customer Relationship Manager

Job Location : Richmond, VA, USA, 23219

Work Model : Hybrid

Work Model Details : Requires onsite 2 days a week

Shift : General

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 9

Min Hourly Rate ($) : 60.00

Max Hourly Rate ($) : 65.00

Must Have Skills / Attributes : Agile, Procurement, SDLC

Experience Desired : Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 yrs)

Required Minimum Education : Bachelor’s Degree

Preferred Certifications / Licenses : BRMP Certification

  • C2C is not available

Job Description

  • Only qualified IT Customer Relationship Manager located near the Richmond; VA area will be considered due to the role requiring an onsite presence

    • Required Education :

  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.

    • Desired Certifications :

  • BRMP Certification.

    • Required Skills :

  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) (5 Years)
  • Strong communication skills in writing, speaking and presenting with leadership of all levels (10 Years)
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power (10 Years)
  • Skilled at conflict negotiation and resolution; Experience dealing with difficult customers / being comfortable in uncomfortable situations (10 Years)
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions (10 Years)
  • Ability to connect strategy to execution; Strategic thinker (10 Years)
  • Experience in Product Line planning, development and management (1 Years)

    • Desired Skills :

  • Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 Years)

    • About the Role : Ideal candidates for this role will innately be a strategic thinker, foster positive / purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

    Responsibilities :

  • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.
  • This position requires onsite 2 days a week with 3 days remote and local candidates required

    • Start Date : 11 / 03 / 2025

    Location : Richmond, VA, 23219(Hybrid)

    Interview type : Both Web Cam and In Person Interview

    Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring their own parking

    Contract to be extended beyond 6 / 30 / 26, likely by 6-12+ months

  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

    • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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