Front Desk Associate Overnight, Austin (The Code, an AvantStay Hotel)

Hotel Overnight Front Desk Associate

AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We're building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.

A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guesteven in the quiet overnight hours. You'll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay's signature guest experience around the clock.

Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach.

Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process.

Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance.

Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction.

Complete overnight reporting and administrative tasks to prepare for the day shift.

Maintain a clean, organized, and welcoming front desk and lobby environment.

Provide knowledgeable information about AvantStay properties, amenities, and policies.

Communicate guest feedback, requests, and opportunities for service improvements to the team.

Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards.

Represent AvantStay's brand values in every interaction, ensuring guests feel cared for and valued.

1+ years of hospitality, front desk, or customer service experience preferred.

Excellent communication skills and a natural ability to create positive guest interactions.

Strong attention to detail and the ability to multitask in a calm, organized way.

A guest-first attitude with a genuine passion for hospitality and service excellence.

Comfortable using reservation systems and eager to learn new software tools.

Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays.

Must reside in the United States.