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IT Support Analyst
IT Support AnalystGeneral Beverage and Beer Sales Companies • Oshkosh, WI, US
IT Support Analyst

IT Support Analyst

General Beverage and Beer Sales Companies • Oshkosh, WI, US
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Overview

General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure.

Responsibilities

  • Provide technical assistance and support to end-users.
  • Troubleshoot and resolve IT issues related to hardware, software, and network systems.
  • Ensure smooth operation of IT systems with timely issue resolution and strong customer service.
  • Communicate effectively with non-technical users and document solutions.

Qualifications

  • Bachelor's degree or associate degree in Computer Science, Information Technology, or related field, or equivalent industry experience.
  • Up to two (2) years providing technical assistance and troubleshooting support.
  • Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems.
  • Proficient in diagnosing and resolving common IT issues (software errors, network connectivity, hardware failures).
  • Excellent problem-solving and analytical skills; ability to troubleshoot complex IT issues and propose effective solutions.
  • Strong customer service and communication skills; ability to explain technical concepts to non-technical users.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.
  • Ability to accept responsibility and accountability for actions.
  • Must possess a valid driver's license.
  • Ability to pass pre-employment drug screen.

    • Benefits

    GB offers a benefits package to include Health, Dental, Vision, and Life Insurance. 401K with company match and profit sharing, along with vacation / sick time.

    Salary : $40,000 to $50,000

    Other details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Wine & Spirits

    • J-18808-Ljbffr

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