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Patient Financial Advocate - University Cancer Specialists

Patient Financial Advocate - University Cancer Specialists

University Physicians' AssociationKnoxville, TN, US
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Job Description

Job Description

Description :

University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute

Job Type : Full-time at UTMC Cancer Institute; Monday – Friday 7 : 30am – 4 : 00pm or 8 : 00am – 4 : 30pm

Patient Financial Advocate responsibilities :

  • Serves as a direct point of contact with established and new oncology / hematology patients with financial / medical hardships.
  • Collaborates with clinical team, billing department, and patient accounts department.
  • Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs.
  • Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.
  • Maintains office security by following safety and HIPAA procedures.

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD / LTD, Life Insurance, 401k with company match and immediate vesting, and more!

Requirements :

  • Approach all patients with compassion; have a desire to serve patients experiencing financial / medical hardships.
  • Must be reliable and have excellent follow up skills.
  • Must communicate professionally always.
  • Must be customer service oriented.
  • Must have the ability to be resourceful and proactive when issues arise.
  • Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.
  • Familiarity with health insurance, preferred.
  • Must be a self-starter and a team player.
  • Excellent telephone and customer service etiquette.
  • Attention to detail and good organizational skills.
  • Empathetic with good listening skills.
  • Bilingual (English / Spanish) a plus.
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    Patient Advocate • Knoxville, TN, US