Talent.com
Store Communications Manager

Store Communications Manager

Fleet FarmAppleton, WI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Store Communications Manager

Are you a strategic communicator who thrives on clarity, collaboration, and operational impact? We're looking for a Store Communications Manager to serve as the critical link between our Store Support Center and 50 retail locationsensuring that every message, update, and task reaches our store teams with precision and purpose.

In this manager-level role, you'll oversee internal communication channels, manage digital task tools, and create documentation that empowers teams to deliver consistent, excellent service. You'll lead communication initiatives that align people, process, and performancemaking a direct impact on our operational efficiency and store success.

What You'll Do :

  • Lead Store Communication Strategy : Act as the primary gatekeeper for all communication from the Store Support Center to retail teamsensuring messages are timely, relevant, and easy to understand.
  • Own Task Management Tools : Administer and optimize our Task Management Software; partner with Operations leaders to balance workloads, streamline execution, and remove roadblocks.
  • Craft Clear, Engaging Content : Write and maintain a variety of operational documents including :
  • Store Operating Guides
  • Standard Operating Procedures
  • "What Good Looks Like" standards
  • How-To guides and technical / process documentation
  • Drive Cross-Functional Collaboration : Translate complex processes into clear, actionable instructions by working closely with cross-departmental stakeholders.
  • Champion Platform Management : Serve as the administrator for internal communication toolsoverseeing user access, content strategy, and governance.
  • Lead Communication Training : Support onboarding and ongoing training for Store Support and retail teams on communication platforms and best practices.
  • Elevate Store Voices : Host and facilitate inventory and operations-focused meetings to collect field feedback, escalate issues, and drive cross-functional solutions.

What You Bring :

  • Associate's degree in Communications, Business, Writing, or a related field (or equivalent experience).
  • 3+ years in internal communications, operations support, or related administrative roles.
  • Excellent writing, editing, and proofreading skills with strong attention to detail.
  • Ability to influence and collaborate across departments and levels of leadership.
  • Strong organizational skills and project management capabilities.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Experience in a retail environment or supporting store operations is a plus.

    • What You'll Gain :

  • A leadership role shaping how communication flows across a multi-store organization.
  • Opportunities to lead high-impact initiatives that improve execution and elevate customer experience.
  • A collaborative, fast-paced work environment where your contributions are seen and valued.

    • Make Your Impact

    If you're passionate about connecting teams, driving clarity, and helping frontline staff do their best work, this is your opportunity to lead communication at scale.

    Apply now and help us empower store teams to work smarter, faster, and more confidently.

    Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

    serp_jobs.job_alerts.create_a_job

    Store Manager • Appleton, WI, US