Operations Support Specialist

IDR is seeking an Operations Support Specialist to join one of our top clients in Hartford, CT. This role is pivotal in providing exceptional customer service and conducting medical assessments over the phone for potential clients interested in long-term care benefits. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview / Responsibilities for the Operations Support

Conduct telephonic interviews and provide outstanding customer service. Verify personal information and administer cognitive screening tests. Accurately document personal health information while ensuring compliance with regulations. Respond to inquiries regarding long-term care benefits and communicate underwriting decisions. Collaborate with our client's team to support operational measures and service standards.

Required Skills for Operations Support

Associate's degree or equivalent experience in the healthcare industry. 1-3 years of experience in a medical office, pharmacy, or similar setting. Proficiency in medical terminology, particularly related to prescription drugs. Strong communication skills with the ability to adapt tone and inflection to client needs. Excellent data entry skills with a keen attention to detail and accuracy.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row