Talent.com
Technical Support Engineer UX, 36322606

Technical Support Engineer UX, 36322606

Cypress HCMSan Diego, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Job Description

Job Description

Technical Support Engineer – UX, 36322606

What you get to do in this role :

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening / weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.

This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Hiring Manager Notes :

What are the top skill sets needed to be successful in this role?

  • Java, JavaScript
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service

What will the interview process look like?

  • First round - 1 hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)
  • Final round - 1 hour panel interview with 2-3 engineers (technical questions)
  • Note : This position requires an onsite presence weekly on Wednesday and Thursday

    Skills :

  • Highly experienced in their ability to troubleshoot difficult technical issues with ease
  • Strong object-oriented programming skills in Java / JavaScript
  • Experience working with dynamic HTML components : AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Ability to work with high-value customer administrators and developers
  • Understanding of basic networking and system administration.
  • We value a work-life balance while also collaborating through consistent presence in the office
  • Nice to Haves :
  • Working knowledge of ServiceNow Platform
  • Fundamental understanding of Linux and / or UNIX knowledge
  • A fundamental understanding of IT service management and the ITIL business process
  • Web Services (consuming or providing) (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC)
  • Any bi-directional, automated integration between two systems
  • Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
  • Strong Familiarity with Eclipse IDE
  • A fundamental understanding of ITSM, ITIL, and / or CMDB
  • Strong Experience with relational databases (e.g. MySQL, Oracle)
  • Pay Rate Range :

  • $40-46.02 / hr.
  • serp_jobs.job_alerts.create_a_job

    Technical Support Engineer • San Diego, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    UX Designer

    UX Designer

    TradeJobsWorkForce92117 San Diego, CA, US
    serp_jobs.job_card.full_time
    UX Designer Job Duties : Creates innovative solutions for a wide variety of product de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Computer / IT

    Computer / IT

    TradeJobsWorkForce92168 San Diego, CA, US
    serp_jobs.job_card.full_time
    Computer / IT Job Duties : Setting up hardware and installing and configure software and d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Computer Support Specialist

    Computer Support Specialist

    TradeJobsWorkForce92103 San Diego, CA, US
    serp_jobs.job_card.full_time
    Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Representative

    Remote Technical Support Representative

    TradeJobsWorkforce92192 San Diego, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Network Administrator

    Network Administrator

    TradeJobsWorkForce92130 San Diego, CA, US
    serp_jobs.job_card.full_time
    Network Administrator Job Duties : Assist in network design and implementation.Provide network support with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PayPal Technical Support Advisor

    PayPal Technical Support Advisor

    TradeJobsWorkforce92179 San Diego, CA, US
    serp_jobs.job_card.full_time
    We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues. Stay adaptable to changing pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Computer Systems Analyst

    Computer Systems Analyst

    TradeJobsWorkForce92199 San Diego, CA, US
    serp_jobs.job_card.full_time
    Training users on how to appropriately utilize their computer systems Writing instruction manuals for systems Consulting with managers to determine what role the systems play in the business Testin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Manger

    IT Manger

    TradeJobsWorkforce92147 San Diego, CA, US
    serp_jobs.job_card.full_time
    IT Manager Job Duties : Maintains information technology strategies.Researches and im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Amazon IT Support Technician

    Amazon IT Support Technician

    TradeJobsWorkforce92129 San Diego, CA, US
    serp_jobs.job_card.full_time
    We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality standards are met.Stay adaptable to meet ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Land User Planner II

    Land User Planner II

    SAN DIEGUITO ENGINEERING INCCarlsbad, CA, US
    serp_jobs.job_card.full_time
    Job Opportunity : Land Use Planner II.Join a Legacy of Excellence at San Dieguito Engineering (SDE).Are you ready to take your planning career to the next level with a firm that has shaped San Diego...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technical Writer

    Technical Writer

    TradeJobsWorkForce92177 San Diego, CA, US
    serp_jobs.job_card.full_time
    Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents. Create, maintain and update installation instructions,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce92191 San Diego, CA, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce92191 San Diego, CA, US
    serp_jobs.job_card.full_time
    Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician.Ensure compliance with safety and company policies. Stay adaptable to changing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Programmer Analyst

    Programmer Analyst

    TradeJobsWorkForce92106 San Diego, CA, US
    serp_jobs.job_card.full_time
    Programmer Analyst Job Duties : Identifies requirements by establishing personal rapport with potential...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Computer Programmer

    Computer Programmer

    TradeJobsWorkForce92109 San Diego, CA, US
    serp_jobs.job_card.full_time
    Computer Programmer Job Duties : Code and test programming for software and mobile apps.Develop and deploy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Web Developer

    Web Developer

    TradeJobsWorkForce92191 San Diego, CA, US
    serp_jobs.job_card.full_time
    Web Developer Job Duties : Regular exposure to business stakeholders and executive management,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Web Designer

    Web Designer

    TradeJobsWorkforce92161 San Diego, CA, US
    serp_jobs.job_card.full_time
    You will : Create visual assets for a wide range of design projects, using creativity, ingenuity, passion and restraint to bring beautiful and impactful design to life across various mediums (print,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Application Developer

    Application Developer

    TradeJobsWorkForce92169 San Diego, CA, US
    serp_jobs.job_card.full_time
    Analyze the ideas, business models, and user requirements to formulate a design strategy to carry out.Act as a tenant to draw out a workable application design and coding parameters with the essent...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce92198 San Diego, CA, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce92137 San Diego, CA, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30