Service Manager

Job Description

Job Description

Description : Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.

The Service Manager plays a pivotal role in ensuring high levels of customer satisfaction, managing service intake, quoting, financial oversight, and the successful completion of service jobs. You will maintain existing processes while introducing strategies to handle new workloads, all while focusing on delivering exceptional customer service.

Project Management :

• Manage the scheduling of service requests to ensure timely quoting and execution.
• Oversee the daily distribution of Xoi scopes.
• Coordinate all internal startup scheduling as part of project duties.
• Monitor project budgets, including forecasting, tracking and reporting expenditures.
• Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables.
• Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts orders for all quoted scopes.

Field Work Order / Job Completion :

Process Management :

Customer Satisfaction & Industry Engagement :

Requirements :

Education and Experience :

Physical Requirements :

At Air Treatment Corporation, we are committed to growth, innovation, and excellence . As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity , ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.