Customer Service Rep II- 610574

Customer Service Rep II

Glastonbury, CT

4 Months

Pay : $20 per hour

Hybrid in CT 9-5 shift

potential to convert up to 5 hours of OT when needed

The Customer Service Operations Associate Cross-Functional Support Specialist plays a key role in advancing both short- and long-term business development initiatives. This position supports cross-functional teams by executing a wide range of administrative, operational, and research-based tasks that contribute to the organization s growth, efficiency, and strategic direction. The ideal candidate is highly organized, detail-oriented, and technologically adept, with the ability to pivot across teams, manage competing priorities, and contribute to high-impact projects in a fast-paced, collaborative environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

" Execute tasks and initiatives in alignment with established strategic roadmaps, while maintaining the flexibility to pivot and reprioritize in response to shifting business objectives, stakeholder input, or emerging opportunities.

" Act as a cross-functional liaison between departments, teams, and business units to ensure alignment and continuity in strategic initiatives.

" Communicate effectively with internal stakeholders and external clients through clear, professional oral and written correspondence.

" Identify and recommend improvements to departmental deliverables, workflows, and tools to enhance operational efficiency and support strategic goals.

" Write, maintain, and update workflows and standard operating procedures (SOPs) to ensure consistency, clarity, and efficiency across operational and strategic processes.

" Support the intake and processing of client orders from multiple sources, ensuring adherence to established workflows and business rules.

" Ensure data integrity and transparency throughout the various builds and Database Development work using system-driven task management tools and industry-specific knowledge.

" Understand how to create and maintain client accounts, generate invoices, apply templates, and centralize application materials to support seamless end-to-end order fulfillment.

" Review and validate incoming orders for compliance with client expectations, pricing structures, and internal protocols.

" Collaborate with service teams to support the execution of client deliverables and ensure timely fulfillment of orders.

" Partner with other teams to onboard new clients, contributing to the strategic growth of the organization.

" Maintain and enhance internal knowledge databases by identifying outdated or missing information and initiating research updates.

" Flexibly pivot across teams and contribute to large-scale projects or strategic initiatives as needed.

OTHER DUTIES Other duties as assigned.

Requirements (years of experience, educational background, technical skills, etc.) : JOB QUALIFICATIONS Education :

Minimum Bachelor s degree, or equivalent experience

Experience : - 2+ years of customer service and / or licensing experience is required Other

Knowledge, Skills, Abilities or Certifications :

" Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients

" Use of considerable tact and discretion when dealing with partners, clients, or sensitive data

" Experience in training, guiding, and mentoring others

" Proven success in meeting deadlines for multiple concurrent projects

" Identifying and / or implementing process improvements.

" Ability to adapt to changing regulatory environment

" Ability to work independently, handle pressure, multi-task, and prioritize work at all times " Excellent organizational and communication (both verbal and written) skills

" Ability and desire to work in a fast-paced environment while effectively collaborating with others

" Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

" Excellent attention to detail and high degree of accuracy and consistency.