Business Operations & Strategy Lead

Job Description

Job Description

About Baselane

Baselane is a rapidly growing banking and financial management platform for individual landlords and real estate investors. We are backed by leading FinTech investors, including Matrix Partners, Activant Capital, Collaborative Fund, Conversion Capital, Diagram Ventures, ThomVest, and many FinTech leaders from PayPal, eBay, Google, and more.

We are building the future of financial services for the 12+ million individual landlords and real estate investors who own over 25 million homes in the United States. Our mission is to empower landlords with financial services, automated tools, and actionable insights to help them save time, increase their returns, and grow their investment portfolios.

We are a seasoned team with deep experience in financial services and technology. We have previously worked at companies including The Boston Consulting Group, Morgan Stanley, Plaid, Harry’s, Better, WealthSimple, Affirm, Shopify, Jobber, RazorPay, and more.

Learn more at baselane.com.

About the Role

The Business Operations & Strategy Lead will play a central role in shaping Baselane’s operating system. You will drive impacts across the organization – whether it is scaling Baselane’s inbound sales function, automating our fraud engine, or quarterbacking compliance in a shifting FinTech landscape. This is an opportunity for high levels of responsibility and ownership that will directly influence the trajectory of a high-growth fintech.

The role is ideal for an ambitious, intelligent, structured, and data-driven operator who thrives in ambiguous environments and can perform on long-form, complex deliverables.

Responsibilities

• Strategy & Financial Analysis / RevOps
• Shape Baselane’s models and related analyses to evaluate growth plans, resource allocations between initiatives, and frame strategic trade-offs
• Communicate key business drivers to the leadership team across financial levers, product sensitivities, or customer expansion
• Establish and manage Baselane’s cadence for OKRs and KPI tracking, ensuring visibility and accountability across the organization
• Cross-Functional Programs & Infrastructure
• Manage key operational initiatives - such as the design & rollout of Baselane’s automated fraud & risk scoring engine and in-sourcing of KYC flows
• Support the day-to-day management of key infrastructure across our banking and payment processing products
• More generally, work across the company to pitch in wherever help is needed; one day you might be working with Sales to improve AE efficiency, the next you may be working with our CEO on a board deck, and then you might be working with our CX team to improve the performance of our generative AI chatbot
• Risk & Regulatory Programs
• Drive readiness for Baselane’s SOC 2 certification and other critical InfoSec requirements
• Help Baselane establish best practices in compliance (AML / OFAC, entity-level filings, risk management) as we scale and own these responsibilities internally
• Serve as a direct partner with our sponsor bank on audits and compliance initiatives, ensuring Baselane stays ahead of regulatory trends

What we're looking for

Benefits & Perks

Practicals

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.