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Lifestyle Experience Manager
Lifestyle Experience ManagerThe Morgan Group, Inc • Spring, TX, US
Lifestyle Experience Manager

Lifestyle Experience Manager

The Morgan Group, Inc • Spring, TX, US
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Job Description

Job Description

Why Morgan Group?

There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including :

  • Advancement opportunities
  • Training
  • Low-cost Medical, Dental, Vision
  • Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
  • Health Savings Account
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • 401K (Traditional & Roth) with Company Match
  • Employee Assistance Program
  • Paid Time Off plans including :
  • Vacation
  • Sick
  • Floating Holiday
  • Bereavement Leave
  • Holiday Schedule
  • Referral Bonus Program

How does Morgan Group benefit you?

The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

The Lifestyle Experience Manager serves as the ambassador of luxury living, curating a consistent five-star service experience across a premier portfolio of apartment home communities in The Woodlands, Texas and Bridgeland submarkets. This individual will lead the design, implementation, and delivery of resident-focused programs that enhance satisfaction, engagement, and loyalty — ensuring every interaction reflects the portfolio’s brand of excellence.

This is not just a hospitality role; it’s a leadership position dedicated to shaping culture, community, and lifestyle through service innovation, personalization, and proactive relationship management.

Essential Job Functions :

Duties and Responsibilities

  • Assist residents with account questions, lease renewals, and payment inquiries in coordination with on-site leasing and management teams.
  • Mediate and resolve resident concerns or escalations with empathy, professionalism, and discretion, ensuring swift resolution and resident satisfaction.
  • Create and monitor resident service standards to ensure consistent five-star experiences at every touchpoint.
  • Partner with on-site teams to ensure seamless move-in, living, and renewal experiences, minimizing friction and maximizing delight.
  • Maintain an active and visible presence across all communities and address feedback when necessary.
  • Mentor and guide on-site teams on hospitality best practices, tone, and service delivery standards.
  • Collect and analyze resident satisfaction data, utilizing tools and resources (i.e. Kingsley, Swift Bunny, and reputation management resources) with actionable insights and recommendations.
  • Exercise fiduciary responsibility by obtaining all required owner approvals for property-related expenses up to $1,000.
  • Non-Essential Job Functions :

    Other tasks as assigned by your supervisor, not listed as essential job functions.

    Physical Requirements :

  • Will need to be on feet (33% to 100%).
  • Will need to perform the following physical activities (50% to 100%).
  • Example :

    Bend / stoop / squat / kneel

    Perform routine office duties such as filing into high and low cabinets; picking up debris on community.

    Climb stairs

    Inspect and show community by accessing upper floor apartments.

    Push or pull

    Inspect and show community.

    Reach above shoulders

    Store supplies, inspect community.

    Grasp / grip / turning and finger dexterity

    Typing, writing, handle packages and supplies.

  • Lifting / carrying (supplies, replacement parts, ladders, etc.).
  • Over 50 lbs

    Rare need (less than 1%)

    Between 10 - 25 lbs

    Occasional need (1% to 33%)

    Less than 10 lbs

    Frequent need (33% to 100%)

    NOTE : Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

    Vision Requirements :

  • Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
  • Frequent need to see small detail.
  • Frequent need (33%-50%) to see things clearly beyond arm’s reach.
  • Hearing, Speaking and Written Requirements :

  • Constant need (100%) to receive or give instructions from / to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
  • Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
  • Ability to read, write and understand English.
  • Driving Requirements :

  • Frequent need (33%-50%) to utilize personal transportation to deliver reports / payables to the corporate office, make deposits, view / inspect other apartment communities.
  • Occasional need (1%-33%) to respond to after hour emergencies.
  • Must have a valid driver’s license, insurance and car registration if driving for business purposes.
  • Working Environment :

  • Constant need to be indoors (100%).
  • Frequently outdoors (33% to 50%) during all weather conditions.
  • Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
  • Qualifications

    Education

    Required

    High School or better.

    Preferred

    Bachelor’s degree in Hospitality Management, Communications, or Business Administration. Experience

    Required

    5 years : Minimum 5 years of experience in luxury hospitality, property management, or event / lifestyle coordination within a high-end residential or hotel setting.

    Bilingual proficiency (English / Spanish) : Position requires interaction with Spanish-speaking residents.

    Preferred

    In addition, proven experience in the following is required :

  • Proven track record of building and managing service programs across multiple sites or departments.
  • Exceptional interpersonal, communication, and organizational skills.
  • High proficiency in Microsoft 365 and resident engagement or CRM platforms (e.g. Entrata or similar).
  • Reliable transportation and ability to travel across multiple properties within The Woodlands portfolio.
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    Manager Lifestyle • Spring, TX, US