Technical Lab Services Leader

The Technical Lab Services Leader is responsible for the management of the Technical Lab Services (TLS) Team supporting our customer. This role will work with the Global Technical Lab Services Leader to ensure that the TLS teams at all sites are delivering the same quality of work and customer responsiveness required. They will work with the OneSource Site Lead regarding activities carried out at each respective customer site, and work as part of a team to meet, track and report critical metrics and KPIs.

This role will need to travel to customer sites based on customer and team need. Therefore, must have the ability to travel by air, vehicle and / or other means of transportation as business requires. Travel will vary depending on the site and customer need.

Job Responsibilities

• Work with the Customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory.
• Interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.
• Work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and / or elevate as necessary.
• Attend floor / building oversight meetings.
• Serve as the Subject Matter Expert for all TLS activities.
• Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
• Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction.
• Collaborate with ServiceManager to drive talent development, overall business performance, and succession planning.
• Accountable for all assigned staff administrative duties; including on-boarding, work hour documentation / approval, expense report approval, time-off, etc.
• Work with Service Managerto ensure the on-site team is efficiently deployed and has proper training with cross training opportunities defined.
• Facilitate weekly team lead meetings, as well as one on ones, performance reviews / evaluations.
• Address disciplinary and / or performance problems when necessary, in accordance with company policy.
• Facilitate interviews for all new hires and ensure successful onboarding.
• Ability to travel regionally per business needs.
• Identify and / or create necessary SOP's, Work Instructions and documentation to ensure you and your team carry out activities in a consistent and reliable manner.
• Maintain safe motor vehicle operation.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

Basic Qualifications

Preferred Qualifications

Working Environment

The annual compensation range for this full-time position is $(70,000) to $(100,000). The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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