Field Service Engineer North America

Mission

The Field Service Engineer participates in the after-sales service activities all over the US.

This position travels very regularly and performs Trasis equipment installations, maintenances, diagnosis, troubleshooting operations and prepares and handles users training.

This role contributes to the continuous improvement of products by providing feedback to the Trasis teams (R&D, quality, IT, etc.), and drafting useful technical documentation for the customer (manuals, procedures) and for the service.

This job reports directly to the Head of Customer Services and will operate administratively out of Trasis’ Atlanta office, located in Tucker, Georgia. The Field Services Engineer, like the customer, could be based in any state. State of residence is not a criteria.

COVID Work Methodology

Trasis is dedicated to providing an excellent work experience as well as a safe work environment. Currently, we offer a combination in office / remote work as a result of the pandemic. We welcome employees to work from our office as we have taken measures to ensure sufficient social distancing. As traveling is a critical component of this role, Trasis is very conscious to reinforce and ensure work and travel is executed in compliance with standard guidelines requiring social distancing, the use of hand sanitizer, facial masks and continuous handwashing activities as communicated from the Centers for Disease Control, in addition to local, state and national health guidelines to support the safety of our employees.

Responsibilities

• Prepare and carry out the installations and maintenance of Trasis equipment and ensure follow-up
• Give training and demonstrations to customers or within the company
• Respond to customer information requests
• Complete intervention reports and ensure timely follow-up.
• Processes requests raised from the hotline and follow up if specific intervention is required
• Diagnose and Troubleshoot customers problems
• Coordinate and ensure follow-up to user requests are addressed
• Ensure customer information is returned to the departments concerned and participate in product improvement
• Is attentive to safety aspects and customer prevention plans
• Participate in the constant products document improvements (user guide, maintenance, training, etc.)
• Create and write maintenance documents
• Respect the radiation protection rules
• Apply the Quality Management System procedures in place

Qualifications

Physical Demands

May have to work with equipment or materials that fall under OSHA rule 1910-0196 “Ionizing RadiationTrasis provides systems to measure exposure (Dosimetry), adequate PPE, and other industry safety standards. The modes of operation and instructions regarding this topic are subject to a specific handbooks and training provided by the employer.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must complete the entire application and answer ALL questions and any applicable assessments for consideration. Trasis is an “EOE, Including Disability / Vets”