Water Restoration Technician

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack-out of contents, removing / disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and / or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Compensation : $30000 - $45000

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.