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Electrical Service Engineer
Electrical Service EngineerEmerson • Houston, TX, US
Electrical Service Engineer

Electrical Service Engineer

Emerson • Houston, TX, US
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Overview

We are seeking a skilled and proactive Technical Service Engineer with confirmed hands-on repair experience. This role is responsible for delivering technical support, diagnostics, and service for electromechanical actuators, both in-house and at customer locations. The ideal candidate is technically proficient in both mechanical and electrical systems, customer-focused, and comfortable working in dynamic environments.

Responsibilities

  • Evaluate, diagnose, repair, and commission electric actuators both onsite and at service centers, ensuring compliance with technical standards and quality requirements.
  • Interpret wiring diagrams, schematics, and technical drawings to support effective troubleshooting, repairs, and installations.
  • Deliver experienced technical support to customers and internal teams for the installation, operation, and maintenance of actuator systems.
  • Serve as a liaison between Lifecycle Services, Engineering, Production, and Operations to identify and resolve systemic issues and contribute to ongoing product improvement.
  • Perform preventive maintenance and system performance testing, while maintaining accurate service reports and documentation in accordance with company standards.
  • Identify training needs within the department, assist in developing work procedures, and help define scopes of work to support operational efficiency.
  • Partner with commercial teams to identify service and product sales opportunities, including front-end engineering support such as reviewing Bills of Materials (BOMs).
  • Handle travel, expenses, and scheduling with flexibility to support after-hours work and travel to domestic and international customer sites as required.

Who You Are

  • You carefully consider all relevant factors and use appropriate decision-making criteria and principles.
  • You provide timely and helpful information to individuals across the organization.
  • You identify and seize new opportunities.
  • You gain trust and support from others.
  • You evaluate pros and cons, risks and benefits of different solution options.

    • For This Role, You Will Need

  • Bachelor's Degree in Electrical Engineering, Mechatronics, or a related field
  • Minimum of 2+ years of experience in technical support, service engineering, or equipment repair—ideally in actuator or motion control systems
  • Validated hands-on experience with electromechanical systems, motors, and controllers
  • Knowledge of field networking protocols to support across different types of media including Modbus, Profibus, HART, DeviceNet, and remote monitoring of field assets using serial, ethernet or other communication devices.
  • Skilled in interpreting electrical schematics and mechanical drawings, with strong problem-solving, communication, and customer service abilities.
  • Ability to travel to customer sites (domestic / international as needed)

    • Preferred Qualifications That Set You Apart

  • Experience with servo drive tuning, actuator sizing, or motion programming
  • Knowledge of industrial automation environments
  • Understanding of relevant safety standards and certifications (e.g., CE, UL, ISO)
  • Experience using ERP or service management systems (e.g., SAP, Salesforce Service Cloud)

    • Our Culture & Commitment to You

    At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

    We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

    Learn more about our Culture & Values.

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    Electrical Engineer • Houston, TX, US