Casino Host - Far East Marketing (Overnight Shift)

Job Description

Job Description

Company Description

Job Description

The Service Host – Far East provide comprehensive service support and assistance to the Far East Marketing team. This position will be an extremely guest-centric role and will be responsible for completing in-person arrival and departure assistance and transactions for our casino guests checking in / out of the hotel.  The Host will assist in booking all hotel, dinner, show / entertainment, property amenities, and any additional requests for our casino guests.

The Service Host – Far East will constantly strive to exceed guest expectations through gracious and personalized service on behalf of the Far East Marketing team. The ideal candidate for this position will possess inherent guest service skills, a passion for guest care, and a commitment to proactive service and recover as necessary.  Additionally, Hosts are resources for all guest questions and are empowered to assist casino guests when resolving any guest concerns.

Job Responsibilities

• Deliver personal, administrative support to the designated marketing department.
• Work as part of a team to grow the revenue and income managed by the Casino Marketing teams.
• Greet guests on the Casino / Hotel floor when necessary.
• Perform clerical duties such as photocopying, faxing, mailing, filing, and ordering office supplies.
• Answer telephone calls while adhering to proper telephone etiquette.
• Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
• Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems.
• Use sound judgment and make decisions in accordance with established comp and expense guidelines.
• Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals.
• Handle confidential files, materials, correspondence, and related documents.
• Assist with player development and casino events.
• Perform other related duties as required.

Qualifications

Competencies

Supervisory Responsibility

Work Environment

Position Type / Expected Work Hours

Qualifications

Language Skills

Age, Certifications and Work Cards

Other Duties

This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.