Medicare Manager

At Vitality Guard Insurance, we empower individuals to make confident healthcare decisions by offering top-quality Medicare solutions. With over 100 licensed agents nationwide, our mission is to deliver compliance, care, and results. We are seeking a Bilingual (Spanish / English) Medicare Sales Manager to oversee our call center Medicare department, lead a team of agents, and drive performance while ensuring compliance with CMS guidelines.

Position Overview

As a Medicare Sales Manager, you will be responsible for leading and coaching a team of call center agents, developing sales strategies, and ensuring the department consistently exceeds goals. You will serve as a mentor and compliance leader, helping agents perform at their highest potential in a fast-paced, high-volume environment.

Key Responsibilities

• Lead, motivate, and manage a team of Medicare call center agents.
• Oversee daily call center operations to ensure efficiency, professionalism, and productivity.
• Coach and train agents on Medicare Advantage, Supplement, and Prescription Drug Plans.
• Drive sales results through performance monitoring, KPI tracking, and accountability.
• Ensure compliance with CMS regulations and company policies at all times.
• Collaborate with Training, Quality Assurance, and Customer Service departments to support smooth workflows.
• Recruit, onboard, and develop new Medicare sales agents to grow the department.

Qualifications

Benefits