Service Desk Analyst

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. The shift is Monday to Friday, days.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team.

Shift : Monday to Friday from 6am to 2 : 30pm.

Essential Functions, Responsibilities & Duties may include, but are not limited to :

• Providing answers to general IT-related questions.
• Managing the customer's ticketing queue.
• Tier 1-2 troubleshooting.
• Solving issues such as password resets, RSA tokens, or PKI certifications.
• Notifying users of service disruptions.
• Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
• Provide information to customer logistics for all equipment which requires inventory transactions when moved or decommissioned.
• Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
• Imaging workstations to the latest operating systems.
• Installing COTS software.
• Installing virus updates on stand-alone systems.
• Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
• Receiving and troubleshooting calls from international and remote users for issue resolution.
• Escalating issues to the customer that require more advanced technical knowledge.
• Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military / veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

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