Remote Care Team Manager

Job Description

Job Description

POSITION TITLE : Remote Care Team Manager

LOCATION : Maine, New Hampshire, Vermont

HOURS :   Full Time (37.5 hours / wk), Salaried position

POSITION PURPOSE :

The Remote Care Team Manager is responsible for overseeing the daily operations of PPNNE’s virtual health center, ensuring high-quality care and seamless patient experience. This role provides leadership and support to administrative & clinical staff, fosters a positive work environment, and promotes accountability through clear expectations and adherence to organizational standards. The manager also monitors key performance metrics, identifies training needs, and engages in community outreach to strengthen partnerships and expand patient access to services. Candidates with Registered Nurse (RN) and / or Telehealth experience are encouraged to apply.

YOUR DAY- TO-DAY RESPONSIBILITIES :

• Manages the day-to-day operations of the health center, participates in creating visit volume goals, monitors daily schedules, adjusts schedule to meet or exceed goals, and develops ongoing mitigation strategies, when necessary.
• Understands, supports and communicates all PPNNE services offered, including birth control, STI testing, Gender Affirming Care and abortion care, using accurate and inclusive language.
• Makes sure staff follow all policies, procedures, and regulations set by PPNNE, PPFA, and state and federal guidelines.
• Provides clear and consistent expectations and establishes a just culture of accountability balanced with trust, respect, and support.
• Provides respectful mentoring and coaching, to include supportive and constructive feedback, for all health center staff members during routine (at least monthly) check-ins to promote adherence to PPNNE standards, support professional development, promote job satisfaction, and maximize staff retention.

JOB PERKS :

COMPENSATION :

BENEFITS :

KNOWLEDGE, SKILLS AND ABILITIES :

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE)  was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Interested applicants please submit a cover letter and resume by visiting our website at  https : / / jobs.lever.co / ppnne.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.