Customer Service Engineer (ESOM - Surge Support)

Be among the first 25 applicants. Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Responsibilities

• Serve as a dedicated resource for surge support events within the assigned district, requiring up to 50% travel for up to two weeks at a time; supporting asset deployments, imaging and decommissioning tasks and other IT duties as assigned.
• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Demonstrate flexibility and adaptability to changing situations, effectively managing multiple users and priorities simultaneously.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, performing diagnostic and repair activities and using debugging protocols and processes on both hardware and software components.
• Assist in setting up and maintaining user accounts, Active Directory and other system accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Familiar with static IP and DHCP reservations.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Assist with equipment returns, deployments, unboxing, inventorying, and verification.
• Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting and crawling to navigate through facility spaces to access and repair equipment.
• Stand and move throughout the work area for prolonged periods up to 8 hours.

Qualifications

Preferred

Clearance Requirement

Base Location

Regional Benefit Office, 550 Foothill Dr., Salt Lake City, UT 84113

Duration of Position

This role has an estimated duration of one year, with a possibility of extension.

Salary Range

$28.37 / hr - $32 / hr. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

Travel Requirements

Health Requirements

Benefits

We offer a competitive benefits package, including paid time off, healthcare benefits, supplemental benefits, 401(k) including an employer match, discount perks, rewards, and more. We invest in continuous professional development with education reimbursement for certifications, degrees, or professional development. We also provide wellness events, community service opportunities, and a culture that encourages innovation.

Equal Opportunity Statement

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity.

How To Apply

To apply to Kentro Positions, please click the "Apply for this Job" button at the bottom of this Job Description or at the top : "Application." Upload your resume and complete all application steps. If you need alternative application methods, email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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