Job Overview
Associate Toll Operations Consultant at HDR.
At HDR, employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves : What is our impact on the world? Each and every role makes a difference in our ability to change the world for the better.
Responsibilities
- Analyze proposed options related to operations, systems or management changes and impacts using knowledge of staffing, engineering, service provisions, and management.
- Confer with managers to obtain additional or interpret policies and procedures related to change options.
- Prepare reports and documentation related to options and change evaluations.
- Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies.
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools.Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.Reconcile tolling data across systems and vendors to verify accuracy and completeness.Analyze business processes and recommend improvements for efficiency and accuracy.Evaluate customer service center and system data to identify trends and opportunities.Support quality assurance reviews and recommend enhancements.Develop SOPs, training materials, and technical documentation.Assess end-user experience for both customers and agents.Task & Project ManagementLead development and delivery of small tasks and work products.
Support toll program management tasks including design reviews and operational oversight.Apply HDR's project management and QA / QC processes.Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts.Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.Business DevelopmentAssist with business development efforts, including writing or reviewing proposals.
Grow business development skills through industry engagement.Perform other duties as assigned.Preferred Qualifications
Efficient use of the internet and other electronic and hard copy media for research.Strong Microsoft PowerPoint, Word, Project and Visio skills.Expert Microsoft Access and Excel skills.Strong analytical skills with the ability to compile and present summary level information.Ability to obtain, cleanse, merge and analyze data from multiple sources.Excellent interpersonal skills and strong relationship, organizational and follow-up skills.Self-starter with proven track record of accomplishments.An attitude and commitment to being an active participant of our employee-owned culture is a must.Familiarity with tolling back-office systems and / or customer contact center operations.Strong background in data analysis, reporting, and data visualization.Excellent written and communication skills.Ability to handle a wide variety of tasks simultaneously requiring different skill sets.Ability to adapt to the needs of our clients and work outside of one's comfort zone.Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.Experience in business or technical management consulting.Familiarity with tolling policies, technologies, or equipment.Familiarity with data reporting and analytical tools such as SQL, Power BI, and / or Tableau.Local candidates preferred.Master's Degree.Knowledge of ArcGIS, SQL Server and / or Crystal Reports.Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python.Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.Experience in an A / E / C industry.PMP Certification.Required Qualifications
Bachelor's degree in a related field.A minimum of 2 years related experience.An attitude and commitment to being an active participant of our employee-owned culture is a must.Compensation and Benefits
Stated benefits promote employee ownership, health, performance, and success, including medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus, and tuition reimbursement. The expected compensation range for this position is $87,934.00 – $142,750.00 annually depending on skills, experience, education, and geographical location.
Location
Primary Location : Walnut Creek, CA
Other Locations : Oakland, CA; Sacramento, CA
Legal EEO Statement
At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
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