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Patient Care Coordinator

Patient Care Coordinator

Marketplace Physical Therapy, Inc.Riverside, CA, US
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Job Description

Job Description

Description :

The Patient Care Coordinator is responsible for providing professional and quality customer service. They are also responsible for maintaining workflow efficiency of all front desk administrative tasks. In addition, the role of the care coordinator is to encourage patients in their continuity of care by directing them to attend and complete their recommended set of authorized or prescribed visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet all patients professionally and enthusiastically.
  • Maintain a clean and organized workstation.
  • Check in and marking no-show patients promptly, adhering to the clinic’s established grace period.
  • Schedule out all patient appointments.
  • Confirm evaluations for the next day.
  • Work all no-shows daily.
  • Maintain all schedules, filling in all available appointment times in accordance with the clinics scheduling guidelines.
  • Collect co-pays using credit cards, debit cards, cash and checks.
  • Enter co-pays into designated payment systems (WebPT, PayJunction, QuickBooks).
  • Periodically check the waiting room to ensure no patients are forgotten.
  • Answer all incoming calls and maintain a consistent intake of call volume.
  • Complete all incoming voicemails within 24 hours.
  • Document clear and comprehensive notes of call details in patient charts.
  • Manage the lost patient log, Payment log, Waitlist, and appointment requests from the website.
  • Additional duties as assigned.

Requirements :

  • High School Diploma.
  • Entry level computer skills.
  • Strong attention to detail required.
  • Communicate with all in person / phone inquiries in a professional and welcoming manner. Shows enthusiasm in desire to assist patients / people at hand.
  • Excellent interpersonal and communication skills, with the ability to empathize and build rapport with potential patients.
  • Troubleshooting skills with minimal assistance.
  • Ability to adapt to changing patient needs and effectively address inquiries or concerns.
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Show initiative, attentiveness and willingness to go above and beyond to assist the patient with their needs and provide appropriate solutions.
  • Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • Kneeling : Bending legs at knee to come to a rest on knee or knees.
  • Crouching : Bending the body downward and forward by bending leg and spine.
  • Reaching : Extending hand(s) and arm(s) in any direction.
  • Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
  • Fingering : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping : Applying pressure to an object with the fingers and palm
  • Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
  • Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
  • Repetitive motions : Making substantial movements (motions) of the wrists, hands, and / or fingers
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    Patient Care Coordinator • Riverside, CA, US

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