Absence Management Specialist

Absence Management Specialist

The Absence Management Specialist is to provide excellent customer service to employees regarding all aspects of absence management. This position is a subject matter expert regarding all types of employee's leave of absence, including Short Term Disability, FMLA, MMLA, ERISA, FLSA, and ADA, etc. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities. This role requires two full days in-office.

Position : Absence Management Specialist

Department : Human Resources

Schedule : Full Time

Essential Responsibilities / Duties :

• The Absence Management Specialist ensures and supports completion of compliance related duties in accordance with company policy, state and federal leave laws
• Investigates claim issues providing resolution within departmental and regulatory guidelines
• Accurately codes all system fields with correct financial, diagnosis and duration information
• Coordinates with other departments to ensure appropriate claims transition or facilitates timely return to work
• Documents leave updates in the Kronos Leave Case ensuring accuracy
• Actively contributes to, and maintains, customer service, quality and performance objectives
• Proactively engages in departmental trainings to remain current with all leave management practices
• The Absence Management Specialist will work with Case Managers to update Leave Cases and complete PFML Forms
• Supports the approval / denial process for employee's leave cases based on relevant medical information
• Works with the employee's leave team to ensure proper management of all administrative aspects of leave claims to include : tracking hours used / taken; return to work data; file reviews and working closely with the Managers, HR and Payroll to ensure that key dates, details and status for employee's are accurate and correct
• Counsels and assists employees from the initial application process through return-to-work or separation procedure. Explains employees their rights and responsibilities. Provides all necessary documents. Contacts employees or healthcare provider's to gather and clarify information during the interactive dialogue or return to work process. Provides assistance with wage replacement.
• Develops strong working relationships with various internal and external partners including the medical community, Occupational Health, EAP, payroll, legal and others to ensure accurate, efficient, and timely leave administration.
• Actively manages all tasks in absence management system to ensure completion within appropriate timeframes. Ensure accurate status in LOA, Payroll and HRIS systems. Ensures accurate, timely and professional legal recordkeeping and documentation within the absence management system and all communication tools.
• Responsible and accountable for maintaining and protecting Personal Health Information (PHI) of employees.
• Provides excellent customer service. Answers questions for employees regarding absence and leave policies, programs, and transactions.
• Works with department to investigate, mediate, and resolve complex issues or employee disputes with carriers.
• Works with employees to ensure that return-to-work and end-of-employment processes are appropriately managed. Works with employee's manager regarding leave and return to work options, in coordination with Employee Relations and Occupational & Environmental Medicine.
• Assists in developing new and revised processes, procedures, and template letters or forms related to leave of absence

General :

Job Requirements :

Education : Associate's degree in Human Resources or related discipline (or equivalent years of experience in the field)

Certificates, Licenses, Registrations Required : None required.

Experience : 1-2 years' experience with Absence Management

Knowledge and Skills :

Equal Opportunity Employer / Disabled / Veterans

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