Clinic Director
CI Pediatric Therapy CentersVerona, WI, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionManage an efficient clinic budget to ensure spending is proactive and upholds CI quality standards Take action on profit and loss data Supervise daily staffing, scheduling, customer service, and financial performance of clinic Collaborate with the Clinical Supervisor(s) to ensure the quality of therapy remains high Enforce that all new staff members are being trained per CI standards in your clinic and have met expected timelines for independence Communicate and enforce company policies and procedures effectively and consistently to staff Create a high value clinic reputation in the community via word of mouth and web presence Identify and engage with community partners, including conducting market research on new providers or resources in the area. Ensure clinic staff and families are supported at all times Identify, de-escalate, and solve client and family concerns as they arise acting as final authority for your clinic Actively participate in the onboarding and offboarding of employees including identifying hiring needs, participating in interviews, covering staff leaves, and terminating employees Brief with HR after a departure to review any exit interview feedback and develop an action plan for any next steps or areas of improvement Collaborate with Human Resources and / or your Clinical Supervisor(s) to resolve employee relations and performance concerns Manage all facility operations and maintenance needs to ensure your clinic is safe, clean, organized, and represents the CI brand in an exceptional manner Facilitate effective and professional clinic meetings Communicate professionally and timely with others via person, phone, email, and project management programs Proactively manage behaviors and safety risks in the clinic Responsive outside of regular office hours in case of emergency Embody CI's core values Collaborate with other leaders to effectively communicate and implement new initiatives Represent the Pediatric Therapy industry and CI in the community, state, and nationally Create supervisory systems and provide supervision for team members as needed Identify team members that need corrective action including PIPs and implement plans as needed to successfully support the team member in meeting expectations, quickly. Consistently meet documentation requirements and have impeccable documentation as applicable to the role Engage in clinic and discipline / department activities, such as clinic or team meetings, discipline meetings, and staff training days as applicable Uphold CI Missions and values and follows CI policies & procedures as outlined in the employee handbook, processes manuals, and other internal documents / forms of communication Maintain a clean and functional workspace(s) Other duties as assigned At least 1 year of experience at CI in a leadership position or at least 3 years of managerial experience outside of CI Ability to firmly establish and maintain professional supervisory boundaries with your employees Ability to effectively delegate and enforce oversight Responsible management of finances Ability to determine the best interest of the company Ability to triage and assess urgency of priorities Ability to handle multiple work assignments and capable of successfully handling various and sundry tasks Strong, professional, and adaptable communication skills based on the nature of the conversation / audience, including the ability to navigate challenging conversations in a clear, empathetic, solutions-focused manner Excellent organizational, planning, and attention to detail Ability to critically think and use problem solving skills in a proactive, innovative, and solutions-focused way Ability to work independently, take initiative, and make sound decisions Confident and successful in leading, engaging, and motivating a team in a fun, functional, and strengths-focused manner Have a general understanding of company policies and processes, and the importance or 'why' behind them. In addition, be committed to providing feedback and helping build company policies & processes in the best interest of our team, clients, and company as a whole Thorough understanding of the CI mission, values, professional representation, and company brand. Executes 4 keys in daily work ethic Commitment to CI's values, company goals, and team growth and engagement events Successful time management skills with the ability to prioritize and thoroughly complete multiple work assignments in a timely manner Demonstrate continued dedication to CI, position expectations, and team members Maintain an up to date CPR certification Clinic / office setting Must be available to support your clinic location during high traffic times and be responsive to needs outside of operating hours. Full time position, working hours may fluctuate from one week to another, all to meet the needs of the particular location depending on the time of year and season. Minimum productivity of therapy staff at the clinic must be above 55% and minimum can be higher based on average billable hours per month of location. Physical Requirements : Must be physically able to work around small children including sitting, standing, running, bending, etc. Continuing Education funds and Paid Time Off to learn Employer sponsored medical, dental, vision, short-term disability, and life insurance Siesta Program! Take a vacation at 3, 6, and 10 years of full-time employment paid by CI! 401(k) with generous employer match Flexible spending benefits Paid Time Off, paid holidays, and bereavement Employee Assistance Program Social gatherings and team opportunities (CI tailgate, trivia, summer party, etc.) Growth and mentorship opportunities Paid parental leave Full new hire training program at our training center to fully support, train, and welcome new hires to the team!
Clinic Director
At CI Pediatric Therapy Centers, we are committed to evidence-based practice, client success, and a rewarding work environment. We believe we all do our best when surrounded by supportive colleagues, strong leadership, and cutting edge technology and training. We are also proud to be identified as one of Madison's "Top Workplaces" three years in a row and as one of Madison Magazine's 2024 "Best Places To Work"!
A Clinic Director at CI Pediatric Therapy Centers (CI) is a vital member of an interdisciplinary, collaborative team that focuses on providing the highest quality of comprehensive care to each client to allow them to reach their maximum potential. A Clinic Director at CI is responsible for overseeing all business operations of their assigned clinic location. The Clinic Director will monitor and ensure the highest level of facility operations, family satisfaction, community reputation, company branding, staff morale, and experience within their clinic location. The Clinic Director works collaboratively with their Clinical Supervisor(s) (CS) to ensure their therapy staff are providing high-quality therapy while meeting and exceeding billable expectations.
Position Expectations :
- Make decisions that continuously improve service to clients (accessible, safe, efficient, and personalized)
- Drive clinic metrics by meeting and exceeding company targets, including : overall clinic productivity, individual therapist productivity, weekly arrival rate
- Run a successful and profitable clinic
Create a culture of high staff morale and low employee turnover
Obtain and maintain an online rating of 4.9 or higher out of 5 for the following : Google Review, Yelp, Facebook and Instagram.
Leadership
Identify and ensure implementation of continuing education and training opportunities for your team members, including shareback of knowledge for both individual team members and the clinic team as a whole.
What You'll Need To Succeed In This Role :
Working Conditions
Must be able to move individuals and equipment weighing up to 50 pounds.
Benefits Offered
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