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Customer Service Representative (Bilingual-Spanish)
Customer Service Representative (Bilingual-Spanish)LHH • Phoenix, AZ, US
Customer Service Representative (Bilingual-Spanish)

Customer Service Representative (Bilingual-Spanish)

LHH • Phoenix, AZ, US
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Job Description

Job Description

LHH Recruitment Solutions is partnering with an expanding company in Phoenix, AZ that is looking for a full-time Bilingual (Spanish)( Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $17.00-$21.00 per hour depending on experience.

As a Customer Service Representative, you will be the first point of contact customers via phone and email.

Key Responsibilities

  • Answer inbound calls, make outbound calls, and email correspondences with customers.
  • Translate calls from English / Spanish
  • Translate email and written correspondences English / Spanish
  • Guide customers through questions, inquiries, products / services / resources
  • Document all interactions in the CRM system with accuracy and attention to detail.
  • Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
  • Assist with outbound calls for follow-ups.
  • Account management, verification of information.
  • Process payment accordingly and provide itinerated receipt via email.
  • Support special projects as needed.

Required Qualifications

  • High school diploma or equivalent is required.
  • 1+ year of recent call center experience required.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Bilingual in Spanish is required.

    • If you meet the minimum requirements apply now!

    Pay Details : $17.00 to $21.00 per hour

    Search managed by : Morgan Ross

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

    • Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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    Customer Service Representative • Phoenix, AZ, US