Director of the Bureau of Consolidated Emergency Communications

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Department of Public Safety - Bureau of Consolidated Emergency Communications

Job Class Code : HM20 - Appointed

Grade : 32

Salary : $77,896.00 - $117,977.60 / Annually

Location : Augusta

Opening Date : October 15, 2025

Closing Date : November 5, 2025 - 12 : 01am

The Department of Public Safety is seeking a highly motivated, experienced professional to join the leadership team as the Director of the Bureau of Consolidated Emergency Communications. This bureau provides emergency dispatch services for 6 state law enforcement units and Public Safety Answering Point (PSAP) services and emergency dispatch services to 36 local, municipal and county fire, police and rescue agencies across the State. The Bureau runs 3 separate facilities (Augusta, Bangor and Houlton) and has a staff of 66 Emergency Communications Specialists, Emergency Communications Specialist Leads, Emergency Communications Specialist Supervisors and Computer Aided Dispatch (CAD) Administrators.

The Director must have strong leadership and management capabilities and extensive knowledge of emergency communications systems and the needs of police, fire and rescue units, as well as demonstrated knowledge of the rules and regulations of a Public Safety Answering Point and the operation of a PSAP and emergency dispatch center. Extensive knowledge of training procedures and programs, training and certification requirements for emergency communications, and staffing is essential. The Director will testify before committees of jurisdiction in the State legislature regarding emergency communications both within the Bureau and the State.

The Director will oversee the direction, administration, and overall design and configuration of the CAD system and emergency notification systems and be able to anticipate technological changes and prepare the Bureau to incorporate changes that enhance its ability to serve its customers.

Well-qualified candidates will have experience in the development and maintenance of long-term operations and communications plans; development and implementation of policies and procedures; and, the ability to establish and maintain effective working relationships with other agencies, city officials, state and local authorities and the public.

The Director will oversee the selection of candidates, training, assignments, employee development and the performance evaluation of communications center staff and will directly supervise and evaluate the work activities and performance of supervisors and CAD administrators.

The Director will develop the budget for the bureau, including cost models for assessing fees to customers to ensure adequate revenue to cover projected expenditures.

The Director will be part of the leadership team of the Department. As a member of this team, the Director will work collaboratively to ensure strong working relationships and protocol integration with the law enforcement units within this Department and with the other State of Maine law enforcement units.

Please reach out to Commissioner Michael Sauschuck with any questions Michael.Sauschuck@maine.gov

Qualifications :

Associate's degree or higher in business administration, public administration, criminal justice, or a field appropriate to the position AND five or more years of supervisory experience in public safety communications in a 911 communication center or command / management experience (above the first-line supervisor) in law enforcement, fire, or emergency management services. Experience can be substituted for education on a year-for-year basis. The following Emergency Management Related Incident System certifications must be obtained within 12 months from date of hire : IS 100c., IS 200c., IS 247a., and IS 700b.

Benefits of working for the State of Maine :

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including :

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note : Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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