Infrastructure Operations Specialist (Cordova)

Infrastructure Operations Specialist

Changing lives. Building careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging whats possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Infrastructure Operations Specialist is responsible for providing remote and desk-side 1st and 2nd level support to Integra end-users at the Cordova, SLC and RDC site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the East Coast Infrastructure Manager.

Under direct supervision of the Manager of Infrastructure and Operations, Americas, the primary responsibilities are to :

• Monitor helpdesk ticketing system.
• Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection.
• Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education.
• Apply standard corporate workstation image and deploy equipment to new employees.
• RE-image existing employee PCs, as needed, without the loss of data.
• Create, maintain, and delete Windows Active Directory accounts in accordance with company standards.
• Assist in planning and implementing network and computing infrastructure plans and work with the infrastructure manager in small to medium sized projects according to budgets, schedules and business needs.
• Support and maintain servers, desktop / laptop hardware, and software applications.
• Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc.
• Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during audit testing.

Desired minimum qualifications :

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If youd like more information on your rights under the law, please see the following notices : EEO Is the Law | EOE including Disability / Protected Veterans. Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com.