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Reservationist - Crane Club Restaurant New York

Reservationist - Crane Club Restaurant New York

Tao Group HospitalityNew York, NY, US
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Tao Group Hospitality Team Member

Part-time team members who meet the requirements are eligible for :

  • State Applicable Time Off
  • Pet Insurance
  • 401(k) Retirement Program with Employer Match
  • Employee Assistance Program
  • TAO Savings Marketplace
  • Employee Discounts and much more!

Manages reservation book and executes the use of reservation system strategies. Oversight of Guest Success team functions to maximize and drive revenue performance at Tao Group Hospitality venues.

Essential functions of the position include, but are not limited to :

  • Drives the standardization of reservations policies and practices across venues, where applicable.
  • Attends and participates in daily pre-service meetings.
  • Actively takes and processes reservations.
  • Assists with incoming calls and answering guest questions.
  • Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
  • Implements cross-venue selling techniques.
  • Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections.
  • Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in restaurants.
  • Assist and / or complete additional tasks as assigned

    • Education / working knowledge :

  • Minimum 5 years previous hospitality experience within a high-volume setting is essential
  • High School Diploma Required or equivalent with an emphasis in hospitality and / or equivalent combination of education and experience in a related field
  • Proficient in Windows Microsoft Office, POS systems
  • 21+ years of age

    • Skills / Physical Demands / Work Environment / Schedule :

    The work environment characteristics and / or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  • Must have strong problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • Excellent written and verbal communication skills required
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and / or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
  • 5-25% Local Travel (United States)
  • May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
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    Reservationist • New York, NY, US

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