Oracle Fusion Cloud Support Specialist - Procure-to-Pay

PCG is a trusted provider of tailored end-to-end IT solutions that consistently and predictably deliver business sustainability. PCG is a company built on relationships, partnerships and experiences. We offer a single point of accountability. We have tremendous resources and capabilities in place to care for each and every aspect of a customer's technology environment—from the back office to edge apps to the cloud and across the entire supply and demand chain. Whether it's enterprise application cloud and hosting solutions or enterprise application (ERP) implementation and management, partner with our customers for success.

This opportunity resides in our Oracle Fusion Cloud Managed Services team and reports to the Director, Managed Services.

Our customer is a defense technology company therefore requiring candidates for this role to be a US Citizen or Green Card holder.

Location : PCG employees can reside anywhere in the US and work remote when not traveling to the customer site. Travel will be required periodically but will be minimal – up to 15%.

Work Schedule : 8 : 30AM-5 : 00PM PST

Responsibilities

• Technical and Functional Support : Provide timely support and guidance to end-users for Oracle Fusion Cloud applications, helping them to utilize the system effectively.
• Troubleshooting and Issue Resolution : Diagnose and resolve common technical issues and functional problems related to specific modules such as Finance, Purchasing, and Budget.
• System Enhancement : Assist with the configuration, testing, and deployment of Oracle Cloud ERP / Fusion enhancements and updates.
• Collaboration : Work closely with business users to understand their requirements and with other IT teams and Oracle support to escalate and resolve complex issues.
• Documentation : Develop and maintain basic documentation for support procedures and common problems.
• User Guidance : Provide basic training and guidance to end-users on the functionalities of Oracle Cloud ERP / Fusion.

Required Skills and Qualifications

Benefits and Work Arrangements

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