District Technical Manager - HVAC

SearsRichmond, VA, US

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District Technical Manager - HVAC

Sears Holdings Corporation (NASDAQ : SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Job Description

The District Technical Manager is responsible for leading the In-Home technical workgroup in order to achieve business results and goals. This position controls and manages the installation and service process for Home Improvement's Heating Ventilation and Air Conditioning (HVAC) products within the District. This position provides management of scheduling, quality and customer satisfaction and service; materials management; and the management of the Independent Contractor and employee workforce. Additionally, this position has the authority to identify, recruit, train and develop HVAC Technicians and Associates in accordance with Sears' requirements. Also, this position periodically inspects the work of all new HVAC Technicians to ensure that the quality and consistency of workmanship meets Sears' standards.

Job Duties / Responsibilities :

Manages the Heating Ventilation and Air Conditioning (HVAC) products lines in the District
Balances ratio of installations done by Contractors and HVAC Technicians to maintain baseline minimum of hours for HVAC Technicians while managing risk of Contractor attrition
Manages and controls all District service related costs for the HVAC product line
Provides guidance and direction to HVAC Technicians in the installation and repair process by supervising all jobs in progress
Supports the installation process by managing communications with the customer on HVAC jobs in progress and service issues
Resolves customer service disputes on work in progress and completed jobs according to Sears' service policy
Ensures Customer Business Review sequence is completed as scheduled
Supports the Installation process through effective materials and inventory management, including inventory variances
Supports the installation process by identifying, communicating and resolving contract issues with sales staff
Ensures proper permits and licenses for all jobs have been obtained as required
Ensures Contractors carry the required insurance coverage, and ensures that the coverage remains current
Supports the HVAC installation process by identifying, recruiting, training and developing HVAC Technicians and Contractors in accordance with Sears' requirements

Qualifications

Required Skills :

Strong knowledge of home improvement products and industry

Ability to multitask and effectively manage time

Ability to adapt and be an advocate for change

Ability to handle stressful situations and work in a fast paced environment

Ability to read, analyze and utilize reports

Ability to use computer systems to input, access, modify or output information or to execute programs or analyses

Ability to establish priorities and communicate effectively both verbally and in writing

Excellent two-way communication skills with virtual workforce

Knowledge of the business, with the ability to communicate the goals of Home Services to Associates

Preferred Skills :

4-year college degree

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sears is an Equal Opportunity / Affirmative Action Employer Minorities / Veterans / Females / Disabled

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