Sr Quality Assurance Analyst

Job Title

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Examines residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards. Evaluates credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines. Provides feedback to business partners as appropriate. Responsibilities may include examination of several different types of lending (conventional, government-backed, home equity, etc.). Responds to company, individual, and investor audits. Assists with fraud detection and prevention. May recommend modifications to quality assurance, underwriting, loan processing, servicing, or fraud prevention procedures. Provides training and direction to more junior staff.

Analytical Thinking

Attention to Detail

Collateral Management

Quality Assurance

Written Communications

Data Collection and Entry

Policies, Procedures, and Guidelines Management

Problem Solving

Recording / Organizing Information

Continuous Improvement

Issue Management

Oral Communications

Relationship Building

Primary responsibility is to prepare / review documentation in accordance with Bank policies and procedures, to facilitate closings with the client and to ensure lien perfection. Works on routine to more complex documentation to ensure world-class documentation accuracy. Maintains primary responsibility for reviewing accuracy of documentation and SOR financial data, timely delivery of documents, and elimination of controllable re-work. Acts to resolve exceptions related to regulatory flood insurance requirements.

Responsible for all processing related to all PreClose / Monitoring insurance review and decisioning, system entry and correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents along with the ability to make a decision. Process all insurance related correspondence including necessary research and contact with customers and / or carriers, and provide documentation to support actions taken. Various administrative duties and production tracking. Requires HS Diploma or equivalent and 3+ years functional experience. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Three or more years of processing experience or equivalent, must have previous QA Commercial Flood experience.

3+ years of insurance experience

Commercial Flood Insurance experience

QA experience

Working knowledge of Word, Excel and Outlook

Advanced computer literacy, particularly Excel

Comfort utilizing multiple computer systems simultaneously to access data rapidly

Detail oriented and highly organized

Persistent when working on a difficult or complex problem

Analytical able to learn a complex pattern and then identify inconsistencies

Willing to ask questions and learn on the job self-starter

Able to cooperate and work well with others

Communicates confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties

Consistently process volume with precision and time management

Desired Qualifications :

QA experience

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America)

Hours Per Week : 40