Outbound Customer Care Advocate – TCA

Job Description : TCA Operations Specialist

• Candidate must be commutable to the Warwick, RI office
• Max pay rate - $20 / hr

Required Skills and Experience :

Requirements :

Live within 50 miles of our Warwick, RI office

Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed high internet speed is required)

Able to use video during interview, coaching, and virtual training.

Shift Start Time is flexible, as early as 7 : 00am to as late as 9 : 00am - just ensure all hours are worked (8 hours per day) - Monday through Friday

No time off planned during training.

Requires a high school diploma or equivalent is required. 1-3 years of experience in the field.

Work under immediate supervision reporting to an immediate supervisor.

Timeline

Anticipated Start Date :

Hybrid training - virtual position once training complete. Worker will be required to come into office as requested after training, minimum once a month with the team.

Equipment Coordination :

For this role you will be issued

Responsibilities / Expectations :

This role is a back-office role. Will be a lot of preparing of information and sending to stakeholders. Updating addresses, reviewing claims and legal documents.

Position Requirements :