Front Desk Manager

Front Desk Manager

The Front Desk Manager sets the tone for Sonesta's Service Culture. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

The Front Desk Manager assists the Front Office Manager with managing the daily operations of the Front Office staff. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.

Principle duties and responsibilities (Essential Functions) include :

• Operational / Functional :

Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in / checkout processes.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.

Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office.

Attract, hire, and motivate your team.

Utilize and collaborate with resources across different departments and corporate office.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Physical Demands

Expected Hours of Work

Education and Experience

Pay Range

$55,000 - $60,000 annually

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.