Senior Product Manager

Trust in SODA has partnered up with an exciting start-up, who build AI agents to automate manual tasks for the $2.7T insurance industry. They started with voice, the hardest and most valuable channel in insurance and are now expanding into full workflow automation across sales, servicing, and claims.

Their long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance and eventually expanding into broader financial services.

About the Role

They are looking for a customer-facing Agent Product Manager to join their growing team. In this role, you'll partner with enterprise clients to identify high-impact opportunities for AI adoption, design agent-based workflows, and oversee successful implementations. You'll serve as the bridge between customer needs and the AI engineering team, ensuring our solutions deliver real business value.

What You'll Do

• Identify & Prioritize Use Cases : Partner with strategic accounts to uncover efficiency gaps, automation opportunities, and high-value AI applications. Lead discovery sessions to map business needs.
• Facilitate Product Design Workshops : Co-create solutions with clients by running design workshops that transform business requirements into AI agent workflows.
• Define Requirements : Translate customer insights into clear, actionable requirements for their AI Agent Engineering team. Ensure alignment between business goals and technical delivery.
• Lead Implementations : Manage the full lifecycle of AI solution deployments, from planning to delivery. Oversee timelines, expectations, and success metrics while acting as the primary customer interface.
• Champion Customer Success : Ensure adoption, measure impact, and recommend optimizations in partnership with our AI Customer Success Managers.

What They Are Looking For

Must Have :

Nice to Have :

Benefits