Customer Service Operations Manager
VirtualVocationsDes Moines, Iowa, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
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A company is looking for a Manager of Customer Service Operations.
Key Responsibilities
Oversee day-to-day operations of the centralized contact center, ensuring high-quality customer service and performance standards
Collaborate with various teams to implement service lines and manage training and quality programs across all contracts
Develop strategic project plans to manage changes in Call Center systems and ensure compliance with industry standards
Required Qualifications
Bachelor's Degree in a related field
5+ years of management experience in a healthcare or insurance call center environment
3+ years of experience in a contact center leadership role
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Customer Service Manager • Des Moines, Iowa, United States
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