IT Helpdesk Technician II

Overview

Join to apply for the IT Helpdesk Technician II role at AVI-SPL

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better, and we believe that success starts with a sound team and an inclusive and diverse workplace.

What You'll Do

As an IT Helpdesk Technician, you will be responsible for delivering world-class technical support across our global operations. This role involves diagnosing, documenting, and resolving software, hardware, and network issues to ensure employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations.

Day-To-Day Responsibilities

• Provide exceptional IT support to global operations through onsite, remote, phone, and ticketing system requests.
• Troubleshoot and resolve software, hardware, and networking issues efficiently.
• Collaborate with IT teams to escalate and resolve complex technical challenges.
• Perform root cause analysis and ensure issues are resolved quickly and accurately.
• Configure, test, and install software applications and hardware to company standards.
• Manage IT assets, including workstation setups for new hires and inventory tracking.
• Resolve user logon and access issues, ensuring security and smooth operation.
• Support remote workers with VPN and remote desktop solutions.
• Support and troubleshoot peripheral devices, including scanners, copiers, and printers.
• Provide end-user training on common software and systems to enhance efficiency.
• Maintain accurate records in IT systems and ensure documentation is up to date.
• Travel to job sites as needed.
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization.

Must-Haves

Nice-To-Haves

Why You'll Like Working Here

More About Us

AVI-SPL is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA / Disabled / Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Job Details

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