Rep, Mobile Examiner - (P / T) - ExamOne / Wyoming area

Job Description

The Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures.

Responsibilities :

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
• Maintains records of each specimen collected each day.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner's Manual.
• Reads, understands and complies with departmental policies, protocols and procedures.
• Maintains all appropriate Phlebotomy logs.
• Maintains error rate of no more than 3%.
• Confirms exams with clients day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24 hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clock in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Wear company issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.
• Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur.
• Provide supply orders as specified by Branch Manager.
• Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise.
• Performs other department-related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• Act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
• Assist with distribution of technical information and communications to the work group.
• Flexible travel (up to 25 mile radius) and flexible work hours.
• Maintain dates of availability and dates unavailable in Examview.
• Required use of company i-pad or specified electronic device.

Qualifications :

Physical And Mental Requirements :

Skill Requirements :

Education :

High School Diploma or Equivalent

Licenses / Certifications :

Phlebotomy or Medical Assistant certification

Quest Diagnostics is an Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.

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