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CASE PROCESSING MANAGER I - 73005121

CASE PROCESSING MANAGER I - 73005121

Florida StaffingRio Grande, PR, US
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Case Processing Manager I

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in an engaging environment and problem solving, this may be the position for you. Your duties would include :

  • Managing a team of 10 operational staff.
  • Functioning as administrator, coach, and advisor and providing training to team members.
  • Working with the Service Center Manager to develop, implement and monitor operational plans.
  • Determining resource needs and shifting available resources to ensure the highest level of productivity.
  • Analyzing existing and new business requirements to determine gaps and provide solutions.

Minimum requirements :

  • Currently employed with the Florida Department of Revenue.
  • One year of experience working in the Child Support Program.
  • One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
  • Experience coaching, mentoring, promoting professional development and performance improvement activities.
  • Experience in assigning work and / or leading teams.
  • Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)

    • Special notes :

  • This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

    • Salary : $49,793.76 - $60,231.84

    Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

    Contact Information : Laura Wilson-Martos, (772) 672-6113, Laura-Wilson-Martos@floridarevenue.com

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    Case Manager • Rio Grande, PR, US