Disability Customer Advocate

A company is looking for a Disability Customer Advocate to manage total absence claims and provide exemplary customer service.

Key Responsibilities :

Handle and administer Family & Medical Leave Act and other leave claims, ensuring compliance with regulations and internal procedures

Make eligibility decisions during intake calls and perform necessary follow-ups on leave claims

Update systems to accurately reflect leave status and maintain documentation

Required Qualifications :

High school diploma

2+ years of related experience with a focus on customer satisfaction

Bachelor's degree preferred

Knowledge of system applications and disability claims procedures preferred