Field Services Operations Agent - East Coast

As a Field Services Operations Agent, you'll drive the consistency, efficiency and quality of work completed by employees in all field services channels in your designated region (delivery, installation, business services and third-party labor). You'll manage all controllable fulfillment expenses, skill requirements (certifications and assessments) and HR maintenance in your assigned area.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location. Hours for this position vary depending on the territory that you support. This specific role will cover the East Coast Markets. A candidate living in Eastern Time Zone is preferred, but not required.

What you'll do

Oversee fleet management for your area of responsibility, including rental statuses, fuel cards, parking locations, registration, maintenance, repairs and recalls

Manage payroll and labor, including overtime reporting, timesheet exceptions and weekly payroll approval

Provide coaching on operational gaps to appropriate leaders and employees

Maintain all resources, such as supplies, technology and tools

Validate asset management processes are followed

Coordinate the talent acquisition process, including posting roles, conducting phone screens and scheduling interviews

Basic qualifications

1 year of leadership or supervisory experience

1 year of experience in sales, customer service or related field

Current, valid driver's license

Must be at least 21 years old

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations / accidents, etc.)

Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

1 year of experience managing a remote workforce

1 year of consumer electronics repair or installation experience

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include :

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type : Full timePandoLogic. Keywords : Field Service Representative, Location : Richmond, VA - 23219