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Senior Field Outreach Specialist

Senior Field Outreach Specialist

The CorporateRocklin, CA, US
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Job Description

Job Description

Job Title : & Senior Field Outreach Specialist

Location : Location Varies (Napa, Mariposa, Calaveras, Stockton, Rocklin, Sacramento)

Duration : November 01,2025 – December 31, 2026

Job Responsibilities : &

  • Become a subject matter expert on the System Hardening and Undergrounding Program
  • Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
  • Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
  • Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC B, SAP
  • Initiate strong working relationships with work sponsored project managers (PMs)
  • Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
  • Take the lead to develop local tactical plans, project by project, based on in-field expertise
  • Strategize and develop customized outreach plans for specific projects with input from PM and team
  • Tailboard and educate internal and external project crews regarding customer concerns or issues
  • Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
  • Facilitate customer escalations including legal claims and restoration efforts as needed
  • Consistently document customer communications
  • Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
  • Regularly attend RSM meetings to educate and update on key projects and any customer escalations
  • Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects

Qualifications

Minimum :

  • Bachelor’s degree in engineering, business, marketing, communications, or related degree or equivalent work experience
  • 4 years of customer service, program management, project management, gas / electric construction, and / or energy efficiency sales and / or service experience
  • Must possess a valid California driver’s license or ability to obtain by first day of employment

    • Desired :

  • Positive, enthusiastic, collaborative, customer-centric self-starter
  • Detail-oriented and meticulous on documentation, work planning, training and safety
  • Accountable, dependable, and initiative-taking to work hard with limited supervision
  • 3 years of previous customer facing customer service and / or customer facing roles
  • Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance
  • Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
  • Advanced knowledge of assigned area of expertise
  • Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties
  • Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like tools
  • Strong presentation and time management skills

    • Experience developing executive messaging and communications

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    Outreach Specialist • Rocklin, CA, US

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