Customer Service Coordinator

Title : Customer Service Coordinator I

Location : Corning, NY 14831 (Onsite)

Note : Training will occur onsite - worker will then be able to work remote until the team returns onsite - must be local to Corning, NY or surrounding areas.

No overtime expected, if overtime is needed it will be when manager approved.

Schedule : Mon-Fri, 7 : 30am-4 : 30pm / 8 : 00am-5 : 00pm

Job Description :

Takes calls from internal customers and department representatives in a fast-paced environment. This is a customer service position. First point of contact for internal customers.

Responsibilities include :

• Position acts as a liaison between internal customers at all levels, and other departments within division.
• Enters reservations into conference room scheduling software and facility work order system.
• Enters work orders into software utilized by division partners.
• Meets with department groups for customer events.

Education Required :

2 year degree REQUIRED, business related fields are preferred.

General Skill Set :

Punctuality

Detail oriented

Excellent customer service skills that include listening

Excellent phone skills that includes good enunciation

Ability to work with a team and alone

Good data entry and typing skills

Good time management skills

Calendaring skills.

Desired Skills :

Call center experience

Quick learner

High energy

Experience with room scheduling software

Good working knowledgeable of Microsoft Office.