Full Time Assistant Store Manager (Store 6770)

Overview

Full Time Assistant Store Manager (Store 6770)

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out, weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) system; handle changes, bag merchandise, provide receipts, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training in company / store policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates; document written feedback in the Workday HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates to follow guidelines; supervise staffing to achieve optimum guest service; maintain best-in-class service.
• Approve payroll, manage paid time off requests, and verify time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect assets through inventory control and loss prevention practices; inspect packages at closing; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals; complete administrative duties.
• Perform inventory counts, restock merchandise, and ensure products are represented, organized, and alphabetized.
• Count, balance, and reconcile daily totals in the POS; complete closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies; conduct inventories and report discrepancies to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls; ensure proper labeling and packing lists.
• Maintain guest and associate safety; report injuries promptly according to guidelines.
• Maintain store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Managers absence.
• Adhere to GameStop policies and procedures; follow opening and closing procedures.

Qualifications

Key Skills and Abilities

Benefits and Compensation

Benefits : Full-time store positions eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance; eligibility for bonuses or other incentives.

Compensation : $10.75 - $14.75 per hour

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